Online Branch

Our new Online Branch has important self-service features that may require attention before your use them.

• Internal Accounts -Accounts at SBSU that you sign on. These should convert and appear on your home screen.
• The new system puts accounts in alphabetical order on the home screen based upon its native number or nickname. Numbers are sorted before letters. Other lists may not use the same sorting method.
• Internal Deposit Only Accounts -These are accounts at SBSU that you do not sign on but transfer money into. These appear ONLY when selecting a "Transfer To" account. They no longer appear on your home screen.
• If you had a "Deposit Only" account, make sure it converted properly. After logging in to the new system, go to Transfers>Unlinked Accounts ("unlinked" means that you do not sign on the account).
• Scroll to the "Unlinked Account List".
• You may need to set up accounts or edit nicknames in the "Unlinked Account Manager". Follow the steps on the page. You may set up other "Deposit Only" accounts if you know the SBSU checking, savings, or loan number.
• External Accounts -Accounts at other institutions that you transfer money to/from. Be aware that changes affect one-way transfers to accounts that you do not sign on ("Deposit Only External Accounts").
• If you had two-way transfer authority to the external account, the relationship to transfer money to or from the other institution should convert.
• If not, please re-establish the account at Transfers>External Accounts > Add External Account.
• You will be asked to confirm micro-deposit amounts at the external account before the capability will be enabled.
• If you do not sign on the external account and you could only transfer money into it (a "deposit only" external account), please read the following:
• "Deposit Only" to an external account is no longer supported.
• Zelle® will be the primary method for transferring money externally to accounts you do not own or sign on. Zelle® will be enabled a few weeks after the conversion.
• Zelle® has network maximums per transfer and per day.
• Until Zelle® is enabled, options for depositing to external accounts include the following:
• Ask SBSU to enable "Retail Wire" if your external transfers total is over $5K per month.
• Use the old system for a few weeks until we determine the best solution for your circumstances. Please contact us for access.
• Possible solutions include (please talk to us):
• Retail Wire
• Enabling certain Business Banking functions. (Monthly fees may apply to limits above $5k/mo.)
• Scheduled or Future Transfers- These are transfers scheduled to occur in the future.
• As a precaution, avoid scheduling transfers during the conversation period.
• You will be able to view your scheduled transfers after the system conversion under Transfers>Transfer Activity (pending, scheduled, and transfer history).
• Text Banking -Our text banking number (short code) is changing.
• Login to your new online banking and go to Profile>Profile Updates>Text Banking>Register Phone Number.
• Click Help (upper right) while in the Text Banking menu for a list of commands.
• You will receive a notification text. Save the number to your phone.

• Availability of Old Systems -Users of the ACH functions (Payroll, Payments, Collections, Receipts, and Tax Payments) will continue to use the old platform until we coach you through the transition. The URL will provided.
• When using the old system for anything, these changes will affect you:
• All transactions must be conducted immediately, not scheduled.
• Future-dated transfers will not be processed.
• One-time PINs will be disabled in the old system. We will not send OTPs for any transactions until we can transition you to the new system.
• Bill Pay users must use the new system for Bill Pay activity.
• Different ACH system - ACH batches need to be manually coverted into Templates with the help of SBSU personnel. This will be part of the coaching process.
• Individual ACH entries are called Participants in the new system.
• Batches will be constructed into "Templates" using ACH Participants.
• New Username -We will assign a new username to you as we coach your through the transition. The new username will remove the asterisk(*) and will be replaced with "X2". For example, if your username was previously *JDOE, it will become X2JDOE.
• Wire Payee Edits -Wire Payees must be carefully reviewed and edited due to difference in field properties between the old and new system.
• International Wire Participants (payees) must also be reviewed and edited.